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Ed & Flo houses a collection of designs from independent creators, all of whome receive a royalty from the designs we sell on their behalf.
Our Contact details:
Ed & Flo
6 Brook St Riverside Cardiff CF11 6LH United Kingdom
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Our entire checkout is SSL encrypted.
We accept credit card payment, as well as PayPal, throught the PayPal interface. You do not have to have a PayPal account for this, although you are free to use one. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
The cards we accept depends on PayPal, the current list of cards is displyed with the PayPal logo. Shipping times do depend on what your order is, as most items are made to order. Please see the delivery shedule section for more details.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
When your order is complete we will email you to inform you that we are sending you the goods. We use Royal Mail Orange Sticker (in the UK, International Shipping varies by destination) to get your delivery to you.
We hand print everything, often to order, so it does take a little time. We will normally send your order to you in 10 business days . International orders are generally received in under business 20 days, although this does depend on local Customs/Postal rules that are beyond our control.
Credit Card Security
When the order is placed at our website, the financial bit is handled by PayPal, one of the worlds largest and most widely used internet transaction services. PayPal is a subsiduary of Ebay, and although we have no affiliation with either company, we use them because of their record of simplicity and security. Both the PayPal interface and our entire checkout process is SSL encrypted.
All our products are hand printed, and we take great care in their production. We hope you will be happy with your purchase, but if you are unsatisfied please let us know why so we can help. Any products may be returned unworn for a full refund within 14 days, however the return shipping cost must be born by you.
If you need to reach us, please email us using the contact us link on the store page which we will reply to as soon as possible. We do not have a contact phone number, as we cannot guarantee being reachable at any particular time, probably because we are off making your t-shirt!
Ed & Flo do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please see our guarantee for more details.
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